Terms & Conditions

Tansy in the Wild Owner and  Director:  Tansy Jane Dowman, Edenbridge, Kent, TN8. website: http://www.tansyinthewild.com

Bookings

Bookings and payments can be made directly through the website: unless otherwise stated.

Event and coaching client places are limited, so pre-booking is essential. 

Payment

Payments are usually required in advance and can be made via Stripe on the website. For coaching, programmes, payment plans are offered and payments can also be made through BACS. Please contact me for details: tansy@tansyinthewild.com

For those with limited funds we are also open to discussions of other ways of paying/exchange please call to discuss this before booking.

Conditions

Shinrin Yoku (Forest Bathing) and outdoor coaching are extremely gentle forms of exercise, requiring a moderate level of fitness, in forest or woodland settings.

In a session, participants are advised that we will travel about 1-2miles over uneven ground, and to arrive with correct footwear, and appropriate clothing (and water) for the time of year. If in doubt, please check with Tansy. When booking you will be sent an email with details on what to wear and bring to help you prepare.

You will also be sent a simple health and safety form asking you to confirm and disclose any health conditions that may affect your ability to participate or could be a potential risk while you are outside. This is required to ensure your safety while in our care and is treated as strictly confidential.

ANY MOBILITY OR HEALTH ISSUES MUST BE NOTIFIED IN ADVANCE, AND WE RESERVE THE RIGHT TO TURN PEOPLE AWAY IF THEY HAVE NOT DISCLOSED ANY MOBILITY PROBLEMS BEFORE ANY EVENT OR SESSION.

In the event of extreme weather conditions, a decision will be taken based on Met Office advice, and either a full refund will be offered, or an alternative date will be offered.

 

Cancellation policy

Events

Places on all my events are limited to ensure quality time and space for your well-being.  Your place can only be confirmed once I have received payment.  In the event you need to cancel your place, I do require 7 days' notice to be able to give you a refund as this allows me enough time to try to fill your place.  If you cancel within that time, I can only promise a refund if I manage to fill your place and if I don’t, I am happy to move you onto another date within 2 months of the original date.  In the event of extreme weather, I will always postpone the event and you will be offered the choice of a refund or to be automatically booked onto the new date.

 

Coaching Programmes

A full refund of fees, less £30 admin fee will be given if cancellation is within 30 days

£60 admin fee will be deducted if cancellation is within 14 days. No refund offered if cancelled within 7 days. Any transfer to a later date will incur a £30 admin fee. 

If an attendee is unable to attend their chosen dates for health or other unavoidable reasons, we will offer 2 more sets of dates to enable them to attend or complete their programme. We only offer refunds at our discretion, and taking into account any mitigating circumstances. If the offer of the 2 sets of dates is not taken up the place is void, and no further dates will be offered or refunds considered.

 

Privacy Policy / GDPR Statement.

We respect your privacy and will only collect, store and use your personal information for specific event or programme related purposes. We use your information to support and enhance my relationship with you, to process your booking, provide service and support, and share course and service offerings with you.

You also may ask at any time to see the personal data you have given me and request correction or deletion. I strive to protect the security of your personal data by use of appropriate measures and processes.

You are on my mailing list because you have participated in or enquired about my work through this website or via email. We hereby confirm that your details are not shared with or sold to any third parties and will only be used to contact you about Tansy in the Wild events, programmes and services.

You have the opportunity to opt out if you want to, otherwise, we are assuming that you want to hear from us. We all receive a lot of emails about all sorts of things so if these emails are no longer relevant to you now or in the future, please simply send us an email at : tansy@tansyinthewild.com  to say “opt-out”. Or use the unsubscribe option at the bottom of emails.

 

The information that we collect about you:

We will only ask for a minimum of personal information. We ask you to provide this information so that we will be able to process your booking or provide information to you, enhance your site visit, ensure your safety, respond to your requests for the information we hold about you, support our relationship with you or to follow up with you after a booking..

We may collect information when you:

  • Contact us directly, by phone, or email;

  • Register on our website;

  • Book a session through the online booking system ;

  • Place a request for a future event, programme or service.;

  • Subscribe to a newsletter, blog or mailing list.

  • Fill out a health and safety form

In each of the instances above, we may ask for your name, and contact details, and any other information that is needed to process your booking, or provide the requested services, or inform you of future courses.

If you request it, we will send you information about our services that may be of interest to you. Such information may encompass alerts to updated information and other new events and services from Tansy in the Wild. If you no longer wish to receive such information, please contact me too unsubscribe.